Get in Touch


E-Mail:  ,

Address: 2446 Florencita Ave, Montrose, CA 91020
Phone: 213-249-2421

Returns & Exchanges

We value and respect every customer at Kate & Joelle and want you to be happy with your purchase.  If you are not satisfied, we are glad to accept returns of saleable merchandise for a refund or exchange.  Refunds will be credited to the original form or payment.

  • Returns are accepted within 7 days of receipt.
  • Returned merchandise should be in the same condition as when you received it, undamaged, saleable, unopened, with original packaging.
  • Altered or opened merchandise, and items identified as “final sale” cannot be returned.
  • Merchandise returned for reasons other than a defect or error made by us, 20% restock fee will be charged.
  • Kate & Joelle reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.
  • Please contact for questions regarding returns.
  • 교환 및 환불은 상품을 받은지 7일 이내에만 신청 가능합니다.
  • 교환된 상품은 받으실때와 동일한, 훼손되지 않은, 제 판매가능한고,  씰이 개봉되지 않고  받으실때와 동일한 원상태여야 합니다.
  • 개봉되거나 훼손된 상품은 “반품불가” 상품으로  환불이나 교환이 불가합니다.
  • Kate & Joelle 은 환불요청하신 상품의 판매가능 여부를 결정할 권리를 가지고 있습니다.
  • 제품불량이나 오배송 외에 단순변심으로 인한 반품은 상품금액의 20%가 Restock비용으로 청구되며, 주문자가  배송비를 부담하셔야 합니다.
  • 교환 및 환불 신청은 메일( 로 연락주세요.
  • 반품시 물건이 훼손되지 않도록 주의 해 주세요.

Shipping & Item Availability


Countries Available

In addition to the United States, we currently ship to the following countries:

  1. Korea
  2. Mexico
  3. Canada


Please carefully read the following terms and conditions concerning International orders with

Any applicable customs, duties, and taxes will be included in amount due at time of check-out. No additional fees charged at time of delivery; arrival times may vary based on border clearance delays.

China Customers, please note. All orders for shipment to China may not exceed $300.00 per order.

Any order being shipped to a destination outside of the United States may be subject to incremental import duties and taxes that are levied and collected as a part of the International Handling Fee during Checkout. A summary of these charges will be included in the International Handling Fee line. The order total presented at Checkout will be the exact amount that you will be billed. There will not be any additional costs billed upon delivery or due as C.O.D. charges.

  • When placing an order with, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier’s collection fee are in addition to your shipping charge and must be borne by you.
  • Some items sold on may require special handling as specified by federal, state and local regulations governing the transport of these items; therefore, the shipment of some products to certain locations may not be possible.
  • Please allow additional delivery time for orders with a shipping destination outside of the United States.
  • All prices on are shown in U.S. dollars (USD). The price is exclusive of any import duties, taxes and shipping charges. Such fees will be calculated at the time of Checkout.
  • If you have any questions concerning your order and you currently live outside of the United States, you must contact us via e-mail here. We do not currently offer a phone number for International inquiries.

By ordering goods from this website, I hereby authorize a licensed customs broker chosen by the operator of the website to act as my agent and to transact business with the applicable border services agency to clear my merchandise, and account for applicable duties and taxes.


A product’s availability is clearly noted on the Product Detail page as “In Stock”, “Backordered” or “Pre-Order”. Most items on our site are In Stock and ready to ship. Some items are either temporarily out-of-stock or are not available for shipment until a specific date.


At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Generally, if you are shipping within the United States, you will have the option of upgrading your shipping method for faster delivery (Ground, Third Day, Second Day or Overnight Service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 4:00 p.m. EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding observed holidays within the United States.


  • Orders are shipped on business days only. Business days are Monday-Friday, excluding observed holidays within the United States.
  • You will not be charged for any item until it is shipped to you.